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Archive of: education

Episode 27 - Customer Education | Like people in music shops

This week Ben and I talk about customer education. What exactly do we mean by it, and how do we do it. Ben also tells a fascinating story about cables, listen out for that!

12 August 2015

Episode 26 - Customer Care | Hug their heart

After a fairly long break due to 'busy', we're back with an episode about 'Customer Care'. We talk about just how 'friendly' is appropriate when dealing with customers, and practically how we might draw a line.

10 August 2015

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