Archive of: education
We talked about underrated skills, skills that are really useful but not often mentioned or which might be slightly outside the sphere of normal web development stuff.
10 July 2019
This week Ben and I talk about customer education. What exactly do we mean by it, and how do we do it. Ben also tells a fascinating story about cables, listen out for that!
12 August 2015
After a fairly long break due to 'busy', we're back with an episode about 'Customer Care'. We talk about just how 'friendly' is appropriate when dealing with customers, and practically how we might draw a line.
10 August 2015