Archive of: education
Episode 57 - Underrated Skills | Knowing When to Blackout
We talked about underrated skills, skills that are really useful but not often mentioned or which might be slightly outside the sphere of normal web development stuff.
Click here to listen and for show notes!
10 July 2019
Episode 27 - Customer Education | Like people in music shops
This week Ben and I talk about customer education. What exactly do we mean by it, and how do we do it. Ben also tells a fascinating story about cables, listen out for that!
Click here to listen and for show notes!
12 August 2015
Episode 26 - Customer Care | Hug their heart
After a fairly long break due to 'busy', we're back with an episode about 'Customer Care'. We talk about just how 'friendly' is appropriate when dealing with customers, and practically how we might draw a line.
Click here to listen and for show notes!
10 August 2015